Contact

If you need to reach AskQimen, email support@shen-shu.com.

Good reasons to contact us

• product feedback or suggestions
• partnerships or outreach
• duplicate purchases, billing issues, or unsuccessful payments
• account support or account deletion requests

Response expectations

AskQimen is maintained by an independent developer and is part of the same product ecosystem as shen-shu.com / Shen Shu AI.

We do our best to review and reply within a reasonable time, though response time may vary during busy periods.

Billing note

Digital products are generally non-refundable.

If you were charged twice, had a payment problem, or completed a purchase without receiving access properly, please email us and we will help review the case.